Refund policy
Return, Exchange, and Refund Policy
Thank you for shopping with SPIRIT OMAMORI (hereinafter referred to as the “Shop”). The Shop offers carefully selected “OMAMORI” as art pieces and crafted goods. Due to the nature of the products, returns, exchanges, and refunds are handled in accordance with the following policy.
1. General Restrictions on Returns and Exchanges
The products sold by the Shop are art pieces and crafted goods based on unique concepts. As a result, individual variations may occur due to materials and manufacturing processes, including differences in color, texture, wood grain, stitching, and other characteristics.
● Returns and exchanges for customer convenience:
As a general rule, the Shop does not accept returns or exchanges due to reasons attributable to the customer, including differences from subjective expectations, ordering mistakes, or changes of mind.
● Disclaimer regarding effects:
The Shop does not accept any returns or refunds on the grounds that the use or possession of a product did not result in any specific effect, outcome, good fortune, or other expected result.
2. Regional Legal Rights Regarding Returns and Withdrawal
Notwithstanding Article 1, customers residing in the following countries or regions may return products or withdraw from the contract under the conditions stated below, in accordance with applicable local laws.
In such cases, mandatory provisions of local law shall prevail over this Policy.
In countries and regions not listed below, customers may also have rights to return products or withdraw from contracts under applicable mandatory local laws.
Applicable Region
Period
EU Member States and the United Kingdom
Within 14 days of receiving the product
China, South Korea, Taiwan, and Brazil
Within 7 days of receiving the product
● Return shipping costs:
Unless otherwise provided by mandatory local laws, all return shipping costs and fees associated with refunds, including bank transfer fees, for returns made for the customer’s own reasons shall be borne by the customer.
● Notification method:
Within the applicable period above, please contact the Shop through the inquiry desk by email, provide your order number, and clearly state your intention to return the product.
3. Exchanges and Returns Due to Product Defects
If a delivered product is damaged, soiled, or clearly incorrect due to circumstances attributable to the Shop, the Shop will provide either an exchange for the same product or a refund.
● Application deadline:
Please contact us by email within 7 days of receiving the product.
● Submission of photographs:
To confirm the condition of the product, the Shop may request photographs of the outer packaging, including the shipping box, and the defective or damaged area.
● Costs:
Where the defect or issue is attributable to the Shop, the Shop will bear the shipping costs for the replacement product and the costs associated with the return.
● Special rules for limited-edition products:
For limited-edition products with limited stock, including serialized items, an exchange may not be available. In such cases, a refund may be provided instead.
4. Cases Where Returns, Exchanges, or Refunds Cannot Be Accepted
The Shop will not accept returns, exchanges, or refunds in any of the following cases, regardless of the reason.
With respect to the rights provided under Article 2, this restriction shall not apply where mandatory local laws provide otherwise.
● The applicable period specified under this Policy has expired after delivery of the product without a valid reason.
● The product has become stained, scratched, or damaged due to circumstances attributable to the customer.
● Tags, dedicated boxes, accessories, certificates, or other included items have been lost or damaged.
● There are signs that the product has been used, worn, or opened, even once.
● The product has been returned or disposed of due to refusal of delivery, extended absence, or an unknown or incorrect address.
5. Refund Process
1. After the returned product arrives at the Shop, the Shop will inspect its condition.
2. If the return is approved, the Shop will normally process the refund within 7 to 10 business days through the payment method originally used for the purchase.
3. Refund amount:
The Shop will refund the product price and any initial shipping charges to the extent required by applicable law.
However, the Shop shall not be responsible for foreign exchange fees or exchange-rate losses arising where the currency of the customer’s card or other payment method differs from the settlement currency.
Contact Information
For inquiries regarding returns and exchanges, please contact us at:
● Trade name: SPIRIT OMAMORI (Operated by: Zig-Zag, Inc.)
● Contact: https://spiritomamori.com/ja/pages/contact
Thank you for shopping with SPIRIT OMAMORI (hereinafter referred to as the “Shop”). The Shop offers carefully selected “OMAMORI” as art pieces and crafted goods. Due to the nature of the products, returns, exchanges, and refunds are handled in accordance with the following policy.
1. General Restrictions on Returns and Exchanges
The products sold by the Shop are art pieces and crafted goods based on unique concepts. As a result, individual variations may occur due to materials and manufacturing processes, including differences in color, texture, wood grain, stitching, and other characteristics.
● Returns and exchanges for customer convenience:
As a general rule, the Shop does not accept returns or exchanges due to reasons attributable to the customer, including differences from subjective expectations, ordering mistakes, or changes of mind.
● Disclaimer regarding effects:
The Shop does not accept any returns or refunds on the grounds that the use or possession of a product did not result in any specific effect, outcome, good fortune, or other expected result.
2. Regional Legal Rights Regarding Returns and Withdrawal
Notwithstanding Article 1, customers residing in the following countries or regions may return products or withdraw from the contract under the conditions stated below, in accordance with applicable local laws.
In such cases, mandatory provisions of local law shall prevail over this Policy.
In countries and regions not listed below, customers may also have rights to return products or withdraw from contracts under applicable mandatory local laws.
Applicable Region
Period
EU Member States and the United Kingdom
Within 14 days of receiving the product
China, South Korea, Taiwan, and Brazil
Within 7 days of receiving the product
● Return shipping costs:
Unless otherwise provided by mandatory local laws, all return shipping costs and fees associated with refunds, including bank transfer fees, for returns made for the customer’s own reasons shall be borne by the customer.
● Notification method:
Within the applicable period above, please contact the Shop through the inquiry desk by email, provide your order number, and clearly state your intention to return the product.
3. Exchanges and Returns Due to Product Defects
If a delivered product is damaged, soiled, or clearly incorrect due to circumstances attributable to the Shop, the Shop will provide either an exchange for the same product or a refund.
● Application deadline:
Please contact us by email within 7 days of receiving the product.
● Submission of photographs:
To confirm the condition of the product, the Shop may request photographs of the outer packaging, including the shipping box, and the defective or damaged area.
● Costs:
Where the defect or issue is attributable to the Shop, the Shop will bear the shipping costs for the replacement product and the costs associated with the return.
● Special rules for limited-edition products:
For limited-edition products with limited stock, including serialized items, an exchange may not be available. In such cases, a refund may be provided instead.
4. Cases Where Returns, Exchanges, or Refunds Cannot Be Accepted
The Shop will not accept returns, exchanges, or refunds in any of the following cases, regardless of the reason.
With respect to the rights provided under Article 2, this restriction shall not apply where mandatory local laws provide otherwise.
● The applicable period specified under this Policy has expired after delivery of the product without a valid reason.
● The product has become stained, scratched, or damaged due to circumstances attributable to the customer.
● Tags, dedicated boxes, accessories, certificates, or other included items have been lost or damaged.
● There are signs that the product has been used, worn, or opened, even once.
● The product has been returned or disposed of due to refusal of delivery, extended absence, or an unknown or incorrect address.
5. Refund Process
1. After the returned product arrives at the Shop, the Shop will inspect its condition.
2. If the return is approved, the Shop will normally process the refund within 7 to 10 business days through the payment method originally used for the purchase.
3. Refund amount:
The Shop will refund the product price and any initial shipping charges to the extent required by applicable law.
However, the Shop shall not be responsible for foreign exchange fees or exchange-rate losses arising where the currency of the customer’s card or other payment method differs from the settlement currency.
Contact Information
For inquiries regarding returns and exchanges, please contact us at:
● Trade name: SPIRIT OMAMORI (Operated by: Zig-Zag, Inc.)
● Contact: https://spiritomamori.com/ja/pages/contact