Refund policy

Return, Cancellation, and Refund Policy

Thank you for using SPIRIT OMAMORI (hereinafter referred to as "our shop"). Our shop offers carefully selected art pieces and omamori as craft items. Due to the nature of the products, the rules for returns, exchanges, and refunds are as follows.

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1. Basic Limitations on Returns and Exchanges

The products sold at our shop are art pieces and crafts based on original concepts, and individual differences (such as color tone, texture, wood grain, sewing, etc.) may occur due to materials and manufacturing processes.

  • Returns and exchanges due to customer convenience: We do not accept returns or exchanges for reasons related to the customer's subjective expectations, incorrect orders, or change of mind. (For product defects, please refer to Article 2)
  • Disclaimer regarding effects: We cannot accept any returns or refunds on the grounds that specific benefits, results, or luck were not obtained through the use or ownership of the product.

2. Exchanges and Returns due to Product Defects

  • If the delivered product is damaged, stained, or has an obvious wrong item due to our shop's responsibility, we will handle it by exchanging for the same product or issuing a refund.
  • Application deadline: Please contact us via email within 7 days of receiving the product.
  • Submission of photos: We may ask you to submit photos of the exterior (packaging box) and the defective area to confirm the condition.
  • Cost burden: In the case of defects due to our shop's responsibility, we will bear the shipping cost for the replacement product and the costs related to the return.
  • Special exceptions for limited products: For products with limited stock such as limited edition items with serial numbers, we may not accept exchanges and may instead issue a refund.

3. Order Cancellation (including pre-order items) 

  • Definition of pre-order items: Items where the "expected shipping date" is displayed in the product name, and it is stated in the product description that they are pre-order items. Payment is finalized at the time of order, and the product will be shipped on the date specified on the product page.
  • Cancellation due to customer convenience: We do not accept cancellations due to customer convenience after order confirmation, including pre-order items. The same applies to incorrect orders, change of mind, or changes in circumstances until the shipping date.
  • If shipping is delayed: If the shipping of a pre-order item is expected to be delayed by more than 1 month from the expected shipping date listed on the product page, our shop will notify you of the new expected shipping date via email.
  • Cancellation by our shop: If we are unable to provide the product due to manufacturing reasons or other causes, or if we cancel the order based on Article 3 of the terms of service, we will refund the full amount paid.
  • Refund method: After cancellation is confirmed, we will process the refund through the payment method used at the time of payment, usually within 7-10 business days.

4. Refund Process

  1. After the returned product arrives, our shop will inspect its condition.
  2. If the return is approved, we will process the refund through the payment method used at the time of payment, usually within 7-10 business days.
  3. Refund amount: We will refund the product price (and initial shipping fees to the extent required by law). However, we are not responsible for exchange rates or losses that may occur if the currency of the customer's card or payment method differs from the payment currency.


Inquiry Contact

For consultations regarding returns or exchanges, please contact us at the following.
Trade name: SPIRIT OMAMORI (Operated by: Zigzag Co., Ltd.)
Contact: https://spiritomamori.com/ja/pages/contact