Terms of service
SPIRIT OMAMORI Terms of Service
Welcome to SPIRIT OMAMORI.
In these Terms, “we,” “us,” “our,” and the “Store” refer to SPIRIT OMAMORI, operated by zig-zag,Inc.. We operate the Store, the website, and all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide customers with a carefully curated shopping experience.
The infrastructure for the Services is provided by Shopify.
The following conditions of use and the various policies referenced in these Terms, collectively referred to as the “Terms of Service,” set out the rights and responsibilities applicable when customers use the Services.
These Terms of Service contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability, so please read them carefully. By visiting, browsing, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.
Article 1 Access and Accounts
1. By agreeing to these Terms of Service, you represent and warrant that you are not under 16 years of age and that you have reached the age of majority in your place of residence, or that you have given consent for any minor dependent to use the Services on devices owned, purchased, or managed by you.
If a customer was under the age of 16 or otherwise a minor when agreeing to these Terms of Service and continues using the Services after reaching the age of majority, that customer shall be deemed to have ratified all legal acts relating to the Services.
2. To use the Services, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You warrant that all information you provide is accurate, current, and complete. The Company shall bear no liability for any loss or damage suffered by you as a result of false, inaccurate, or incomplete information provided by you.
3. When the Company grants you an account for the Services, an agreement for the use of the Services (the “Services Agreement”) shall be deemed to have been formed between you and the Company.
4. An account may not be granted if any of the following applies:
(1) The registration information provided to the Company is false, inaccurate, or incomplete;
(2) You have previously been subject to suspension measures, including deletion of an account, in connection with use of the Services, or are currently subject to such measures;
(3) You are under 16 years of age;
(4) You are a minor, an adult ward, a person under curatorship, or a person under assistance and have not obtained the consent of your legal representative, guardian, curator, or assistant;
(5) You do not understand or agree to the Terms of Service, Privacy Policy, or any other rules established by the Company;
(6) The Company determines that you are a member of or affiliated with anti-social forces, including organized crime groups, members of organized crime groups, right-wing organizations, anti-social forces, or equivalent persons, or that you engage in any interaction or involvement with such forces, including cooperation or participation in their maintenance, operation, or management through funding or other means;
(7) The Company otherwise determines that granting an account would be inappropriate.
5. You are solely responsible for managing your account credentials and for all activities conducted through your account.
6. If the Company verifies that account information matches, it may deem the Services to have been used by the customer registered as the holder of that account.
7. If you discover that your account has been stolen or used by a third party, you must immediately notify the Company and follow the Company’s instructions.
8. You are responsible for any loss or damage caused by inadequate account management, operational errors, use by a third party, or similar circumstances, and the Company shall bear no liability.
9. The Company reserves the right to suspend or delete your account without prior notice if it determines that you have violated or may violate these Terms of Service.
Article 2 Company Products and Limited Availability
1. The Company makes reasonable efforts to display products and services in the online store as accurately as possible. However, colors and appearance may differ from the actual products depending on the settings of the device used by the customer.
2. Products sold through the Services are globally limited in quantity, meaning that total production quantities are limited regardless of whether serial numbers are assigned.
The Company reserves the right to limit sales quantities to specific persons, regions, or jurisdictions.
Customers may not specify a particular serial number when purchasing a product.
3. Product descriptions may be changed without prior notice.
The Company also reserves the right to discontinue the sale of any product at any time.
Article 3 Orders and Prohibition of Resale
1. Your order constitutes an offer to purchase. A sales contract for the products ordered by you (the “Sales Contract”) is formed between you and the Company when the Company accepts the order.
2. You represent and warrant that your purchase is intended for your own personal or household use and is not intended for commercial resale or export.
3. If one purchaser attempts to purchase an excessive quantity of products, or if the Company suspects that the purchase is intended for resale, the Company reserves the right to reject or cancel the order without prior notice.
Article 4 Seller of Record, Prices, Taxes, and Duties
1. The Company is the seller of record and Merchant of Record for all transactions conducted through the Services and is responsible for customer billing and payment processing.
2. Product prices displayed through the Services generally include import duties, consumption taxes such as VAT or GST, and customs clearance fees applicable in the destination country or region (the “Duties-Inclusive Price”).
Customers are not required to pay additional duties or taxes upon receipt of the products.
3. Notwithstanding the preceding paragraph, if additional charges arise due to sudden changes in laws or regulations in the destination country or region, or due to exceptional customs circumstances, the Company, as the seller of record, will bear such charges and make reasonable efforts to avoid any additional burden on the customer.
However, this shall not apply where the laws or regulations of the destination require the customer, as recipient, to make direct payment or complete procedures personally. In such a case, the specific handling will be discussed separately.
4. If a customer refuses delivery for personal reasons, regardless of whether customs duties are involved, the Company shall have no obligation to refund the product price or the outbound and return shipping costs.
5. You agree to provide current and accurate payment information for all purchases made through the Store and to pay the total amount displayed at checkout.
Any foreign exchange fees arising where the settlement currency differs from the currency of the customer’s card or other payment instrument shall be borne by the customer.
6. If the customer delays payment of the product price or any other amount due in connection with use of the Services, the customer shall pay the Company late payment damages at an annual rate of 14.6%.
Article 5 Shipping and Delivery
1. The Company ships products from its own warehouse.
The Company shall bear no liability for delays in shipping or delivery caused by shipping carriers, customs procedures, or other circumstances beyond the Company’s control.
2. Ownership of the products and the risk of loss or damage pass to the customer when the Company hands the products over to the shipping carrier.
If products are returned due to an unknown address or prolonged absence of the customer, the customer shall bear the cost of reshipment.
Article 6 Protection of Intellectual Property Rights
1. The characters, designs, logos, text, images, videos, and other materials used in the Services and the products belong to the Company or the relevant licensors who hold lawful rights and are protected under the intellectual property laws of each country.
2. Customers may not reproduce, modify, publicly transmit, or use the products for commercial purposes beyond the scope of personal appreciation and use, including the sale of derivative works.
Article 7 Disclaimer Regarding Product Quality and Expected Outcomes
1. The products sold by the Company are art pieces and crafted goods created based on unique concepts and are intended for personal appreciation and everyday use.
2. The Company makes no express or implied warranty that use or ownership of a product will produce any specific effect, outcome, convenience, or other result expected by the customer.
3. Product backgrounds, stories, messages, and similar content presented on the Services website are creative expressions intended to build the world and concept of the products and do not constitute statements of specific facts or guarantees of future results.
4. The Company does not guarantee that the design or quality of a purchased product will completely match the customer’s subjective expectations.
Individual variations caused by materials or manufacturing processes are inherent characteristics of the products and should be understood in advance.
Article 8 Relationship with Shopify
1. Sales Contracts made through the Store are entered into directly between the customer and the Company as seller of record.
2. You agree that Shopify is not responsible for any matter relating to transactions between you and the Company and agree to release Shopify and its affiliates from liability.
Article 9 Supported Languages and Order of Priority
1. The Services are principally provided in Japanese, English, Simplified Chinese, Traditional Chinese, and Korean.
2. If any question of interpretation arises between different language versions of these Terms of Service, other policies, or product information, the Japanese version shall be the official version and the interpretation of the Japanese version shall prevail.
Article 10 Customer Service
Inquiries regarding the Services are handled through customer support provided by the Company.
The languages available for support generally correspond to those set out in Article 9.
Article 11 Prohibited Conduct
Customers must not engage in any of the following conduct:
(1) Purchasing products for unlawful purposes;
(2) Purchasing products for resale, auction listing, or other commercial purposes;
(3) Unauthorized access using viruses, malicious code, robots, scraping tools, or other automated means, including AI tools;
(4) Conduct that interferes with operation of the Services website;
(5) Conduct that violates laws or regulations, court judgments, decisions or orders, or legally binding administrative measures, or conduct that facilitates any such violation;
(6) Fraudulent or threatening conduct against the Company or any third party;
(7) Conduct contrary to public order and morals, or other conduct deemed inappropriate by the Company;
(8) Conduct that infringes the intellectual property rights of the Company or any third party, including copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights, including rights to acquire or apply to register such rights, or that infringes portrait rights, privacy, reputation, or other rights or interests;
(9) Conduct that imposes an excessive load on the network or systems of the Services;
(10) Unauthorized access to systems connected to the Services;
(11) Conduct intended to collect information about other customers;
(12) Impersonation of the Company, another customer, or a third party;
(13) Use of another customer’s account;
(14) Provision of benefits to anti-social forces;
(15) Conduct contrary to the intent or purpose of these Terms of Service or the Services;
(16) Any other conduct deemed inappropriate by the Company.
Article 12 Disclaimer of Warranties and Limitation of Liability
1. The Company provides the Services on an “as is” basis and makes no express or implied warranties, including warranties of merchantability or fitness for a particular purpose.
2. To the fullest extent permitted by law, the Company, its partners, and Shopify shall not be liable for any direct, indirect, or incidental damages arising in connection with the Services or products.
3. In all cases, the Company’s liability for damages shall be limited to the purchase price paid by the customer for the product or other item that caused the relevant damage.
Article 13 Termination of Use of the Services
1. The customer may terminate the Services Agreement at any time by the method prescribed by the Company.
2. In such a case, if any obligations to the Company remain outstanding, the customer shall automatically lose the benefit of time with respect to all such obligations and must immediately pay all amounts owed to the Company.
3. If a customer wishes to register for the Services again after termination of the Services Agreement, the customer must complete the registration process again.
Previous data will not be restored or carried over even if the customer registers again.
Article 14 Termination by the Company
1. If the Company determines that a customer falls under or may fall under any of the following circumstances, the Company may demand that the customer remedy the relevant circumstance.
If the circumstance remains uncorrected within 20 days from the date the demand is issued, the Company may terminate the Services Agreement or the Sales Contract:
(1) Violation of any provision of these Terms of Service;
(2) Failure to pay obligations arising from transactions conducted through the Services;
(3) Failure to respond for 30 days or more to inquiries or other communications from the Company requesting a response;
(4) It is discovered that the customer falls under Article 1, Paragraph 3, Item (1), (4), or (7);
(5) The Company determines that another circumstance similar to those listed above exists.
2. The Company may terminate the Services Agreement or Sales Contract without prior demand if the customer falls under any of the following circumstances:
(1) The customer engages in prohibited conduct under these Terms of Service;
(2) The customer commits a serious violation of these Terms of Service other than the conduct described in the preceding item;
(3) A product shipped by the Company is returned to the Company for reasons not attributable to the Company;
(4) The customer suspends payment or becomes unable to pay, or a petition is filed to commence bankruptcy, civil rehabilitation, or similar proceedings;
(5) The customer dies or becomes subject to commencement of guardianship, curatorship, or assistance;
(6) It is discovered that the customer falls under Article 1, Paragraph 3, Item (2), (3), (5), or (6).
3. If the Company determines that a customer falls under or may fall under any circumstance described in the preceding two paragraphs, the Company may, at its discretion, take measures such as temporarily suspending use of the Services, deleting the customer’s account, or taking other measures separately determined by the Company instead of terminating the Services Agreement or Sales Contract.
4. The Company shall bear no liability for any damage suffered by a customer as a result of measures taken by the Company under this Article.
5. If the Company terminates an agreement under this Article, the Company shall not refund amounts already received from the customer.
Article 15 Changes, Suspension, and Termination of the Services
1. The Company may change or add to all or part of the content and specifications of the Services without prior notice to customers.
2. The Company may, at its discretion, terminate all or part of the provision or operation of the Services.
In such a case, the Company will notify customers by a method the Company deems appropriate.
However, notice may be omitted in an emergency.
3. The Company may temporarily suspend all or part of the Services without prior notice if any of the following circumstances occurs:
(1) Periodic or emergency maintenance or repairs relating to the Services are required;
(2) Excessive access or other unexpected factors cause concentrated load on the system;
(3) It becomes necessary to protect customer security;
(4) Telecommunications services are unavailable;
(5) Provision of the Services becomes difficult due to force majeure, including natural disasters;
(6) Provision of the Services becomes difficult due to fire, power outage, other accidents, war, conflict, civil unrest, riots, labor disputes, or similar events;
(7) Operation of the Services becomes impossible due to laws, regulations, or measures taken pursuant to them;
(8) The Company otherwise determines that suspension is necessary under circumstances similar to the foregoing.
4. The Company shall bear no liability for any damage suffered by customers as a result of measures taken by the Company under this Article.
Article 16 Revision and Amendment of These Terms of Service
1. The Company may amend or add to these Terms of Service at its discretion if either of the following conditions applies.
Unless otherwise separately provided by the Company, the amended Terms of Service will be posted no later than 30 days before their effective date on the Services interface or on the website operated by the Company (the “Company Website,” including any website following a change to the domain or content):
(1) The amendment or addition is consistent with the general interests of customers;
(2) The amendment or addition does not conflict with the purpose and intent of these Terms of Service or the Services and is reasonable in light of the necessity, appropriateness, contents, and other circumstances surrounding the change.
2. If a customer does not agree to the amended terms, the customer must immediately stop using the Services.
If a customer continues to use the Services on or after the effective date of the amended Terms of Service, the customer shall be deemed to have agreed to the amended terms.
Customers are responsible for checking the latest version of these Terms of Service from time to time before using the Services.
Article 17 Handling of Customer Information
The Company will appropriately handle information collected from customers in connection with use of the Services in accordance with the Privacy Policy separately established by the Company.
Article 18 Damages and Indemnification
1. If the Company suffers direct or indirect loss or damage arising from a customer’s violation of these Terms of Service or use of the Services, including where the Company receives a claim for damages or another claim from a third party, the customer must compensate the Company for all such loss or damage, including fees for lawyers and other professionals and personnel costs incurred by the Company in responding to the matter.
2. If the Company is liable to a customer for breach of contract or tort in connection with damage suffered by the customer in relation to use of the Services:
where the damage is caused by intentional misconduct or gross negligence of the Company, the Company shall compensate only for direct and ordinary damages actually suffered by the customer;
where the damage is caused by ordinary negligence of the Company, the Company’s liability shall be limited to the amount paid by the customer to the Company in connection with the specific transaction.
In all cases, the Company shall not be liable for damage arising from special circumstances, including where the occurrence of such damage was or could have been foreseen.
Article 19 Communications and Notices
1. Notices regarding amendments to these Terms of Service and other communications from the Company to customers concerning the Services will be provided by posting in an appropriate location on the Company Website, sending an email, or any other method the Company deems appropriate.
2. Inquiries concerning the Services and other communications or notices from customers to the Company must be submitted through the contact form placed at an appropriate location on the Company Website or through another method designated by the Company.
Article 20 Prohibition on Assignment of Rights and Obligations
Unless the Company has given prior written consent, customers may not assign, transfer, succeed to, pledge as security, or otherwise change or dispose of to any third party any rights or obligations under the Services Agreement or Sales Contract, or their contractual position under such agreements.
Article 21 Treatment in the Event of Business Transfer
If the Company transfers the business relating to the Services to another company, the Company may transfer to the transferee, together with the business, its contractual position, rights, and obligations under the Services Agreement, as well as registration information and other information relating to customers of the Services.
Customers are deemed to have consented in advance to such transfer under this Article.
A business transfer under this Article includes universal succession through a merger, company split, or similar transaction in which the Company is the disappearing company or splitting company.
Article 22 Severability
1. If any provision of these Terms of Service or any part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms of Service and the remaining parts of the provision determined to be invalid or unenforceable shall remain in full force and effect.
The Company and the customer shall endeavor to secure an equivalent effect in accordance with the intent of the invalid or unenforceable provision or part and agree to be bound by the Terms of Service as modified accordingly.
2. If any provision of these Terms of Service or any part thereof is determined to be invalid or unenforceable in relation to a particular customer, such determination shall not affect the validity of that provision in relation to other customers.
Article 23 Survival
Even after termination of the Services Agreement or Sales Contract, the provisions of Article 1, Paragraphs 2, 7, and 8; Article 4, Paragraph 6; Article 13, Paragraphs 2 and 3; Article 14, Paragraphs 4 and 5; Article 15, Paragraph 4; and Articles 18 through 24 shall remain in effect.
Article 24 Governing Law and Jurisdiction
1. These Terms of Service shall be governed by and construed in accordance with the laws of Japan.
2. Any dispute arising in connection with the Services shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Article 25 Contact Information
For questions regarding these Terms of Service or inquiries under the Act on Specified Commercial Transactions, please contact:
Trade name: SPIRIT OMAMORI (Operated by: 株式会社ジグザグ)
Contact: https://spiritomamori.com/ja/pages/contact
Physical address:
Hatchery Shibuya
14-1 Sakuragaoka-cho, Shibuya-ku
Tokyo 150-0031, Japan
Supplementary Provisions
Established and effective as of May 1, 2026
Welcome to SPIRIT OMAMORI.
In these Terms, “we,” “us,” “our,” and the “Store” refer to SPIRIT OMAMORI, operated by zig-zag,Inc.. We operate the Store, the website, and all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide customers with a carefully curated shopping experience.
The infrastructure for the Services is provided by Shopify.
The following conditions of use and the various policies referenced in these Terms, collectively referred to as the “Terms of Service,” set out the rights and responsibilities applicable when customers use the Services.
These Terms of Service contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability, so please read them carefully. By visiting, browsing, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.
Article 1 Access and Accounts
1. By agreeing to these Terms of Service, you represent and warrant that you are not under 16 years of age and that you have reached the age of majority in your place of residence, or that you have given consent for any minor dependent to use the Services on devices owned, purchased, or managed by you.
If a customer was under the age of 16 or otherwise a minor when agreeing to these Terms of Service and continues using the Services after reaching the age of majority, that customer shall be deemed to have ratified all legal acts relating to the Services.
2. To use the Services, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You warrant that all information you provide is accurate, current, and complete. The Company shall bear no liability for any loss or damage suffered by you as a result of false, inaccurate, or incomplete information provided by you.
3. When the Company grants you an account for the Services, an agreement for the use of the Services (the “Services Agreement”) shall be deemed to have been formed between you and the Company.
4. An account may not be granted if any of the following applies:
(1) The registration information provided to the Company is false, inaccurate, or incomplete;
(2) You have previously been subject to suspension measures, including deletion of an account, in connection with use of the Services, or are currently subject to such measures;
(3) You are under 16 years of age;
(4) You are a minor, an adult ward, a person under curatorship, or a person under assistance and have not obtained the consent of your legal representative, guardian, curator, or assistant;
(5) You do not understand or agree to the Terms of Service, Privacy Policy, or any other rules established by the Company;
(6) The Company determines that you are a member of or affiliated with anti-social forces, including organized crime groups, members of organized crime groups, right-wing organizations, anti-social forces, or equivalent persons, or that you engage in any interaction or involvement with such forces, including cooperation or participation in their maintenance, operation, or management through funding or other means;
(7) The Company otherwise determines that granting an account would be inappropriate.
5. You are solely responsible for managing your account credentials and for all activities conducted through your account.
6. If the Company verifies that account information matches, it may deem the Services to have been used by the customer registered as the holder of that account.
7. If you discover that your account has been stolen or used by a third party, you must immediately notify the Company and follow the Company’s instructions.
8. You are responsible for any loss or damage caused by inadequate account management, operational errors, use by a third party, or similar circumstances, and the Company shall bear no liability.
9. The Company reserves the right to suspend or delete your account without prior notice if it determines that you have violated or may violate these Terms of Service.
Article 2 Company Products and Limited Availability
1. The Company makes reasonable efforts to display products and services in the online store as accurately as possible. However, colors and appearance may differ from the actual products depending on the settings of the device used by the customer.
2. Products sold through the Services are globally limited in quantity, meaning that total production quantities are limited regardless of whether serial numbers are assigned.
The Company reserves the right to limit sales quantities to specific persons, regions, or jurisdictions.
Customers may not specify a particular serial number when purchasing a product.
3. Product descriptions may be changed without prior notice.
The Company also reserves the right to discontinue the sale of any product at any time.
Article 3 Orders and Prohibition of Resale
1. Your order constitutes an offer to purchase. A sales contract for the products ordered by you (the “Sales Contract”) is formed between you and the Company when the Company accepts the order.
2. You represent and warrant that your purchase is intended for your own personal or household use and is not intended for commercial resale or export.
3. If one purchaser attempts to purchase an excessive quantity of products, or if the Company suspects that the purchase is intended for resale, the Company reserves the right to reject or cancel the order without prior notice.
Article 4 Seller of Record, Prices, Taxes, and Duties
1. The Company is the seller of record and Merchant of Record for all transactions conducted through the Services and is responsible for customer billing and payment processing.
2. Product prices displayed through the Services generally include import duties, consumption taxes such as VAT or GST, and customs clearance fees applicable in the destination country or region (the “Duties-Inclusive Price”).
Customers are not required to pay additional duties or taxes upon receipt of the products.
3. Notwithstanding the preceding paragraph, if additional charges arise due to sudden changes in laws or regulations in the destination country or region, or due to exceptional customs circumstances, the Company, as the seller of record, will bear such charges and make reasonable efforts to avoid any additional burden on the customer.
However, this shall not apply where the laws or regulations of the destination require the customer, as recipient, to make direct payment or complete procedures personally. In such a case, the specific handling will be discussed separately.
4. If a customer refuses delivery for personal reasons, regardless of whether customs duties are involved, the Company shall have no obligation to refund the product price or the outbound and return shipping costs.
5. You agree to provide current and accurate payment information for all purchases made through the Store and to pay the total amount displayed at checkout.
Any foreign exchange fees arising where the settlement currency differs from the currency of the customer’s card or other payment instrument shall be borne by the customer.
6. If the customer delays payment of the product price or any other amount due in connection with use of the Services, the customer shall pay the Company late payment damages at an annual rate of 14.6%.
Article 5 Shipping and Delivery
1. The Company ships products from its own warehouse.
The Company shall bear no liability for delays in shipping or delivery caused by shipping carriers, customs procedures, or other circumstances beyond the Company’s control.
2. Ownership of the products and the risk of loss or damage pass to the customer when the Company hands the products over to the shipping carrier.
If products are returned due to an unknown address or prolonged absence of the customer, the customer shall bear the cost of reshipment.
Article 6 Protection of Intellectual Property Rights
1. The characters, designs, logos, text, images, videos, and other materials used in the Services and the products belong to the Company or the relevant licensors who hold lawful rights and are protected under the intellectual property laws of each country.
2. Customers may not reproduce, modify, publicly transmit, or use the products for commercial purposes beyond the scope of personal appreciation and use, including the sale of derivative works.
Article 7 Disclaimer Regarding Product Quality and Expected Outcomes
1. The products sold by the Company are art pieces and crafted goods created based on unique concepts and are intended for personal appreciation and everyday use.
2. The Company makes no express or implied warranty that use or ownership of a product will produce any specific effect, outcome, convenience, or other result expected by the customer.
3. Product backgrounds, stories, messages, and similar content presented on the Services website are creative expressions intended to build the world and concept of the products and do not constitute statements of specific facts or guarantees of future results.
4. The Company does not guarantee that the design or quality of a purchased product will completely match the customer’s subjective expectations.
Individual variations caused by materials or manufacturing processes are inherent characteristics of the products and should be understood in advance.
Article 8 Relationship with Shopify
1. Sales Contracts made through the Store are entered into directly between the customer and the Company as seller of record.
2. You agree that Shopify is not responsible for any matter relating to transactions between you and the Company and agree to release Shopify and its affiliates from liability.
Article 9 Supported Languages and Order of Priority
1. The Services are principally provided in Japanese, English, Simplified Chinese, Traditional Chinese, and Korean.
2. If any question of interpretation arises between different language versions of these Terms of Service, other policies, or product information, the Japanese version shall be the official version and the interpretation of the Japanese version shall prevail.
Article 10 Customer Service
Inquiries regarding the Services are handled through customer support provided by the Company.
The languages available for support generally correspond to those set out in Article 9.
Article 11 Prohibited Conduct
Customers must not engage in any of the following conduct:
(1) Purchasing products for unlawful purposes;
(2) Purchasing products for resale, auction listing, or other commercial purposes;
(3) Unauthorized access using viruses, malicious code, robots, scraping tools, or other automated means, including AI tools;
(4) Conduct that interferes with operation of the Services website;
(5) Conduct that violates laws or regulations, court judgments, decisions or orders, or legally binding administrative measures, or conduct that facilitates any such violation;
(6) Fraudulent or threatening conduct against the Company or any third party;
(7) Conduct contrary to public order and morals, or other conduct deemed inappropriate by the Company;
(8) Conduct that infringes the intellectual property rights of the Company or any third party, including copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights, including rights to acquire or apply to register such rights, or that infringes portrait rights, privacy, reputation, or other rights or interests;
(9) Conduct that imposes an excessive load on the network or systems of the Services;
(10) Unauthorized access to systems connected to the Services;
(11) Conduct intended to collect information about other customers;
(12) Impersonation of the Company, another customer, or a third party;
(13) Use of another customer’s account;
(14) Provision of benefits to anti-social forces;
(15) Conduct contrary to the intent or purpose of these Terms of Service or the Services;
(16) Any other conduct deemed inappropriate by the Company.
Article 12 Disclaimer of Warranties and Limitation of Liability
1. The Company provides the Services on an “as is” basis and makes no express or implied warranties, including warranties of merchantability or fitness for a particular purpose.
2. To the fullest extent permitted by law, the Company, its partners, and Shopify shall not be liable for any direct, indirect, or incidental damages arising in connection with the Services or products.
3. In all cases, the Company’s liability for damages shall be limited to the purchase price paid by the customer for the product or other item that caused the relevant damage.
Article 13 Termination of Use of the Services
1. The customer may terminate the Services Agreement at any time by the method prescribed by the Company.
2. In such a case, if any obligations to the Company remain outstanding, the customer shall automatically lose the benefit of time with respect to all such obligations and must immediately pay all amounts owed to the Company.
3. If a customer wishes to register for the Services again after termination of the Services Agreement, the customer must complete the registration process again.
Previous data will not be restored or carried over even if the customer registers again.
Article 14 Termination by the Company
1. If the Company determines that a customer falls under or may fall under any of the following circumstances, the Company may demand that the customer remedy the relevant circumstance.
If the circumstance remains uncorrected within 20 days from the date the demand is issued, the Company may terminate the Services Agreement or the Sales Contract:
(1) Violation of any provision of these Terms of Service;
(2) Failure to pay obligations arising from transactions conducted through the Services;
(3) Failure to respond for 30 days or more to inquiries or other communications from the Company requesting a response;
(4) It is discovered that the customer falls under Article 1, Paragraph 3, Item (1), (4), or (7);
(5) The Company determines that another circumstance similar to those listed above exists.
2. The Company may terminate the Services Agreement or Sales Contract without prior demand if the customer falls under any of the following circumstances:
(1) The customer engages in prohibited conduct under these Terms of Service;
(2) The customer commits a serious violation of these Terms of Service other than the conduct described in the preceding item;
(3) A product shipped by the Company is returned to the Company for reasons not attributable to the Company;
(4) The customer suspends payment or becomes unable to pay, or a petition is filed to commence bankruptcy, civil rehabilitation, or similar proceedings;
(5) The customer dies or becomes subject to commencement of guardianship, curatorship, or assistance;
(6) It is discovered that the customer falls under Article 1, Paragraph 3, Item (2), (3), (5), or (6).
3. If the Company determines that a customer falls under or may fall under any circumstance described in the preceding two paragraphs, the Company may, at its discretion, take measures such as temporarily suspending use of the Services, deleting the customer’s account, or taking other measures separately determined by the Company instead of terminating the Services Agreement or Sales Contract.
4. The Company shall bear no liability for any damage suffered by a customer as a result of measures taken by the Company under this Article.
5. If the Company terminates an agreement under this Article, the Company shall not refund amounts already received from the customer.
Article 15 Changes, Suspension, and Termination of the Services
1. The Company may change or add to all or part of the content and specifications of the Services without prior notice to customers.
2. The Company may, at its discretion, terminate all or part of the provision or operation of the Services.
In such a case, the Company will notify customers by a method the Company deems appropriate.
However, notice may be omitted in an emergency.
3. The Company may temporarily suspend all or part of the Services without prior notice if any of the following circumstances occurs:
(1) Periodic or emergency maintenance or repairs relating to the Services are required;
(2) Excessive access or other unexpected factors cause concentrated load on the system;
(3) It becomes necessary to protect customer security;
(4) Telecommunications services are unavailable;
(5) Provision of the Services becomes difficult due to force majeure, including natural disasters;
(6) Provision of the Services becomes difficult due to fire, power outage, other accidents, war, conflict, civil unrest, riots, labor disputes, or similar events;
(7) Operation of the Services becomes impossible due to laws, regulations, or measures taken pursuant to them;
(8) The Company otherwise determines that suspension is necessary under circumstances similar to the foregoing.
4. The Company shall bear no liability for any damage suffered by customers as a result of measures taken by the Company under this Article.
Article 16 Revision and Amendment of These Terms of Service
1. The Company may amend or add to these Terms of Service at its discretion if either of the following conditions applies.
Unless otherwise separately provided by the Company, the amended Terms of Service will be posted no later than 30 days before their effective date on the Services interface or on the website operated by the Company (the “Company Website,” including any website following a change to the domain or content):
(1) The amendment or addition is consistent with the general interests of customers;
(2) The amendment or addition does not conflict with the purpose and intent of these Terms of Service or the Services and is reasonable in light of the necessity, appropriateness, contents, and other circumstances surrounding the change.
2. If a customer does not agree to the amended terms, the customer must immediately stop using the Services.
If a customer continues to use the Services on or after the effective date of the amended Terms of Service, the customer shall be deemed to have agreed to the amended terms.
Customers are responsible for checking the latest version of these Terms of Service from time to time before using the Services.
Article 17 Handling of Customer Information
The Company will appropriately handle information collected from customers in connection with use of the Services in accordance with the Privacy Policy separately established by the Company.
Article 18 Damages and Indemnification
1. If the Company suffers direct or indirect loss or damage arising from a customer’s violation of these Terms of Service or use of the Services, including where the Company receives a claim for damages or another claim from a third party, the customer must compensate the Company for all such loss or damage, including fees for lawyers and other professionals and personnel costs incurred by the Company in responding to the matter.
2. If the Company is liable to a customer for breach of contract or tort in connection with damage suffered by the customer in relation to use of the Services:
where the damage is caused by intentional misconduct or gross negligence of the Company, the Company shall compensate only for direct and ordinary damages actually suffered by the customer;
where the damage is caused by ordinary negligence of the Company, the Company’s liability shall be limited to the amount paid by the customer to the Company in connection with the specific transaction.
In all cases, the Company shall not be liable for damage arising from special circumstances, including where the occurrence of such damage was or could have been foreseen.
Article 19 Communications and Notices
1. Notices regarding amendments to these Terms of Service and other communications from the Company to customers concerning the Services will be provided by posting in an appropriate location on the Company Website, sending an email, or any other method the Company deems appropriate.
2. Inquiries concerning the Services and other communications or notices from customers to the Company must be submitted through the contact form placed at an appropriate location on the Company Website or through another method designated by the Company.
Article 20 Prohibition on Assignment of Rights and Obligations
Unless the Company has given prior written consent, customers may not assign, transfer, succeed to, pledge as security, or otherwise change or dispose of to any third party any rights or obligations under the Services Agreement or Sales Contract, or their contractual position under such agreements.
Article 21 Treatment in the Event of Business Transfer
If the Company transfers the business relating to the Services to another company, the Company may transfer to the transferee, together with the business, its contractual position, rights, and obligations under the Services Agreement, as well as registration information and other information relating to customers of the Services.
Customers are deemed to have consented in advance to such transfer under this Article.
A business transfer under this Article includes universal succession through a merger, company split, or similar transaction in which the Company is the disappearing company or splitting company.
Article 22 Severability
1. If any provision of these Terms of Service or any part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms of Service and the remaining parts of the provision determined to be invalid or unenforceable shall remain in full force and effect.
The Company and the customer shall endeavor to secure an equivalent effect in accordance with the intent of the invalid or unenforceable provision or part and agree to be bound by the Terms of Service as modified accordingly.
2. If any provision of these Terms of Service or any part thereof is determined to be invalid or unenforceable in relation to a particular customer, such determination shall not affect the validity of that provision in relation to other customers.
Article 23 Survival
Even after termination of the Services Agreement or Sales Contract, the provisions of Article 1, Paragraphs 2, 7, and 8; Article 4, Paragraph 6; Article 13, Paragraphs 2 and 3; Article 14, Paragraphs 4 and 5; Article 15, Paragraph 4; and Articles 18 through 24 shall remain in effect.
Article 24 Governing Law and Jurisdiction
1. These Terms of Service shall be governed by and construed in accordance with the laws of Japan.
2. Any dispute arising in connection with the Services shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Article 25 Contact Information
For questions regarding these Terms of Service or inquiries under the Act on Specified Commercial Transactions, please contact:
Trade name: SPIRIT OMAMORI (Operated by: 株式会社ジグザグ)
Contact: https://spiritomamori.com/ja/pages/contact
Physical address:
Hatchery Shibuya
14-1 Sakuragaoka-cho, Shibuya-ku
Tokyo 150-0031, Japan
Supplementary Provisions
Established and effective as of May 1, 2026