Terms of service

SPIRIT OMAMORI Terms of Service

Welcome to SPIRIT OMAMORI.
In these Terms, "we", "us", and "our" refer to SPIRIT OMAMORI (operated by Zigzag Inc.). We operate this store, our website, and all related information, content, features, tools, products, and services (collectively referred to as the "Services" below) to provide you with a carefully selected shopping experience.
The Services are built on the platform provided by Shopify.
The following terms of use and various policies referenced within these Terms (collectively referred to as the "Terms of Service" below) define your rights and responsibilities when using the Services.
These Terms of Service contain important information about your legal rights, including disclaimers of warranty and limitation of liability. Please read them carefully. By visiting, browsing, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

Article 1 Access and Accounts

By agreeing to these Terms of Service, you represent and warrant that you are at least 16 years old, that you have reached the age of majority in your place of residence, or that you have obtained consent from your legal guardian to use the Services on a device owned, purchased, or managed by you. If you were under 16 years old or a minor when you agreed to these Terms of Service, and thereafter use the Services after reaching the age of majority, you shall be deemed to have ratified all legal acts related to the Services.
When using the Services, you may be required to provide information such as your email address, billing information, payment information, and shipping information. You warrant that all information you provide is accurate, up-to-date, and complete. We shall not be liable for any damages you may incur due to false, incorrect, or omitted information provided by you.
When we grant you an account for the Services, a service use agreement (the "Service Use Agreement") shall be concluded between you and us.
Your account may not be granted if any of the following apply:
(1) There is false, incorrect, or omitted information in the registration information you provided to us.
(2) You have previously received a suspension of use of the Services, such as account deletion, or are currently under such suspension when using the Services.
(3) You are under the age of 16.
(4) You are a minor, adult ward, person under curatorship, or person under assistance, and have not obtained consent from your legal representative, guardian, curator, or assistant.
(5) You do not understand or agree to the Terms of Service, Privacy Policy, or other rules set by us.
(6) We determine that you are a member of an anti-social force (meaning a violent group, violent group member, right-wing group, anti-social force, or other equivalent person), or that you have any relationship or involvement with anti-social forces such as cooperating or participating in the maintenance, operation, or management of anti-social forces through funding or other means.
(7) Any other case where we deem it inappropriate.
You are solely responsible for managing your account authentication information and all activities conducted under your account.
If we confirm the consistency of your account, we shall deem that the registered account holder has used the Services.
If it is found that your account has been stolen or used by a third party, you shall immediately notify us of such and follow our instructions.
You shall bear all responsibility for damages caused by insufficient management of your account, errors in use, third-party use, etc. We shall not be liable for any such damages.
We reserve the right to suspend or delete your account without prior notice if you have violated these Terms of Service, or if we determine there is a risk of violation.

Article 2 Our Products and Specificity

We strive to display the products and services on our online store as accurately as possible, but the color or appearance may differ from the actual product depending on your device settings.
Products sold on the Services are worldwide quantity-limited (limited to total production quantity, regardless of the presence or absence of serial numbers). We reserve the right to restrict the sales quantity to specific persons, regions, or jurisdictions. Additionally, you cannot purchase a specific designated serial number.
Product descriptions may be changed without prior notice. We also reserve the right to discontinue selling products at any time.

Article 3 Prohibition of Orders and Resale

Your order constitutes a purchase application, and when we accept it, a sales contract for the products you ordered (the "Sales Contract") shall be concluded between you and us.
You represent and warrant that your purchase is for personal use by yourself or your household, and not for commercial resale or export.
We reserve the right to not accept or cancel orders without prior notice if a single purchaser attempts to purchase an excessive quantity, or if resale is suspected.

Article 4 Selling Entity, Price, Taxes, and Customs Duties

We are the selling entity (merchant of record) for all transactions on the Services, responsible for billing and settlement to you.
Product prices on the Services generally include import customs duties, consumption tax (VAT/GST, etc.), and customs clearance fees incurred in the shipping destination country/region (collectively referred to as "price including duties, taxes, etc."). You do not need to pay additional customs duties or other taxes when receiving the products.
Notwithstanding the preceding sentence, if additional costs arise due to sudden changes in laws or special customs circumstances in the shipping destination country/region, we, as the selling entity, will bear these costs and strive to eliminate your additional burden. However, this does not apply if the laws of the shipping destination require direct payment or procedure by you, the recipient, and specific corresponding measures will be separately discussed.
If you refuse to receive the products for personal reasons (regardless of the presence of customs duties), we shall not be obligated to refund the product price and round-trip shipping fees.
You agree to provide the latest and accurate payment information for all purchases made at our store, and pay the total amount displayed at the time of settlement. Any exchange rate fees incurred when the settlement currency differs from the currency of your card or other payment method shall be your responsibility.
If you delay payment of the product price or other payments based on use of the Services, you shall pay us late damages at an annual rate of 14.6%.

Article 5 Delivery and Handover

We will ship products from our warehouse. We shall not be liable for any delay in delivery or handover (caused by delivery providers, customs procedures, or reasons beyond our control).
At the time we hand over the products to the delivery provider, the ownership of the products and the risk of loss or damage shall transfer to you. Re-delivery fees if the products are returned due to unknown shipping address or long absence shall be your responsibility.

Article 6 Protection of Intellectual Property Rights

Characters, designs, logos, text, images, videos, etc. used in the Services and products belong to us or each rightful licensor, and are protected by intellectual property laws of each country.
You may not reproduce, modify, publicly transmit, or use the products for commercial purposes (including selling derivative works) beyond the scope of personal appreciation and use.

Article 7 Disclaimer Regarding Product Quality and Expected Outcomes

The products sold by us are art pieces and crafts created based on unique concepts, intended for your personal appreciation and daily use.
We do not warrant, either expressly or impliedly, that any specific effect, result, convenience, or any result you expect will be brought about by the use or ownership of the products.
The backgrounds, stories, messages, etc. of products expressed on the Services website are creative expressions to build the product's worldview, and do not guarantee any specific facts or future results.
We do not guarantee that the design or quality of the products you purchase will fully meet your subjective expectations, and please understand in advance that individual differences due to materials or manufacturing processes are characteristics of the products.

Article 8 Relationship with Shopify

The sales contracts made at our store are concluded directly between you and us, the selling entity.
You agree that Shopify shall not be liable for any matters related to sales transactions with us, and shall indemnify Shopify and its affiliates.

Article 9 Applicable Languages and Priority

The Services are primarily provided in Japanese, English, Simplified Chinese, Traditional Chinese, and Korean.
If there is any dispute in interpretation of these Terms of Service, various policies, and product information between languages, the Japanese version shall be the official text, and the interpretation of the Japanese version shall take priority.

Article 10 Customer Service

Inquiries regarding the Services are accepted through our customer support. Available languages follow the languages specified in Article 9.

Article 11 Prohibited Acts

You shall not perform the following acts:
(1) Purchasing products for illegal purposes.
(2) Purchasing products for resale, auction listing, or commercial purposes.
(3) Unauthorized access using automated means such as viruses, malicious code, robots, scraping, or AI tools.
(4) Acts that interfere with the operation of the Services website.
(5) Acts that violate laws, court judgments, decisions, or orders, or legally binding administrative measures, and acts that promote such violations.
(6) Fraudulent or threatening acts against us or third parties.
(7) Acts that violate public order and morals, or acts we deem inappropriate.
(8) Infringement of intellectual property rights (collectively referred to as "Intellectual Property Rights" including copyright, patent right, utility model right, trademark right, design right, and other intellectual property rights, including the right to obtain or register such rights), portrait right, privacy, reputation, or other rights or interests of us or third parties.
(9) Acts that place excessive load on the Services network or system.
(10) Acts of unauthorized access to all systems connected to the Services.
(11) Acts for the purpose of collecting other customers' information.
(12) Acts of impersonating us, other customers, or third parties.
(13) Acts of using other customers' accounts.
(14) Acts of providing benefits to anti-social forces.
(15) Acts that violate the purpose and intent of these Terms of Service and the Services.
(16) Other acts we deem inappropriate.

Article 12 Disclaimer of Warranty and Limitation of Liability

We provide the Services on an "as is" basis, and do not warrant any merchantability or fitness for a particular purpose, whether express or implied.
To the maximum extent permitted by law, we, our partners, and Shopify shall not be liable for any direct, indirect, incidental damages arising from or related to the Services or products.
In no event shall our liability for damages exceed the purchase price of the products or similar items that caused the damage, as paid by you.

Article 13 Termination of Use of the Services

You may terminate the Service Use Agreement at any time by the method we prescribe.
In the case of the preceding paragraph, if any debt to us remains, you shall forfeit the benefit of time for all such debts and immediately pay all debts owed to us.
If you re-register for use of the Services after termination of the Service Use Agreement, you must go through the registration process again. Even if you go through the re-registration process, previous data will not be carried over.

Article 14 Termination

If we determine that you fall under or may fall under any of the following items, we shall give you a notice to remedy the causes specified in each item, and if such causes are not remedied within 20 days from the date of the notice, we may terminate the Service Use Agreement or the Sales Contract.
(1) Violation of any clause of these Terms of Service.
(2) Failure to pay debts arising from transactions on the Services.
(3) No response to our inquiries or other requests for responses for 30 days or more.
(4) Being found to fall under Article 1, Paragraph 3, Item (1), (4), or (7).
(5) Other cases we deem similar to the preceding items.
If we determine that you fall under any of the following items, we may terminate the Service Use Agreement or the Sales Contract without any notice.
(1) Performing prohibited acts specified in these Terms of Service.
(2) Performing a material violation of these Terms of Service other than the preceding item.
(3) The shipped products are returned to us without any fault on our part.
(4) Suspension or inability to pay, or filing of a petition for commencement of bankruptcy proceedings, civil rehabilitation proceedings, or similar proceedings.
(5) You die or are adjudicated as being under guardianship, curatorship, or assistance.
(6) Being found to fall under Article 1, Paragraph 3, Item (2), (3), (5), or (6).
If we determine that you fall under or may fall under any of the items in the preceding two paragraphs, we may, at our discretion, suspend the use of the Services, delete your account, or take other measures we separately prescribe without terminating the Service Use Agreement or Sales Contract.
We shall not be liable for any damages incurred by you due to acts taken by us based on this Article.
If we terminate the contract based on this Article, we shall refund the amount received from you after deducting damages incurred by us from such termination (including settlement fees, delivery/return shipping fees, and other equivalent costs, not exceeding the average damages we would incur from termination of similar contracts). However, in the case of termination due to our fault, we shall refund the full amount.

Article 15 Change, Suspension, Termination, etc. of the Services

We may change or add all or part of the content and specifications of the Services without prior notice to you.
We may terminate all or part of the provision and operation of the Services at our discretion. In this case, we shall notify you of such by a method we deem appropriate. However, in emergencies, we may not notify you.
We may temporarily suspend part or all of the Services without prior notice to you if any of the following circumstances occur.
(1) When performing regular or emergency maintenance or repair related to the Services.
(2) When access is excessive or load is concentrated on the system due to other unexpected factors.
(3) When it is necessary to ensure your security.
(4) When telecommunications carrier services are not provided.
(5) When it is difficult to provide the Services due to force majeure such as natural disasters.
(6) When it is difficult to provide the Services due to fire, power outage, other unexpected accidents, war, conflict, unrest, riot, labor dispute, etc.
(7) When operation of the Services becomes impossible due to laws or measures based thereon.
(8) Other cases we deem necessary in accordance with the preceding items.
We shall not be liable for any damages incurred by you due to measures taken by us based on this Article.

Article 16 Revision and Change of These Terms of Service

We may change or add the content of these Terms of Service at our discretion if any of the following apply. The changed Terms of Service shall be posted on the Services usage screen or our website ("Our Website" below, including the changed website if the domain or content of Our Website is changed) by 30 days prior to the effective date of the changed Terms of Service, unless otherwise specified by us.
(1) When the change or addition of these Terms of Service is consistent with the general interests of customers.
(2) When the change or addition of these Terms of Service does not conflict with the purpose and intent of these Terms of Service and the Services, and is reasonable in light of the necessity, appropriateness, content of the change, and other circumstances related to the change.
If you do not agree to the changed Terms of Service, you shall immediately stop using the Services. If you continue using the Services after the effective date of the changed Terms of Service, you shall be deemed to have agreed to the changed Terms of Service. Please check the latest content of these Terms of Service at your responsibility and use the Services at any time.
Article 17 Handling of Information Regarding You
We shall appropriately handle the information collected from you regarding use of the Services in accordance with the Privacy Policy separately established by us.

Article 18 Damages

If we suffer direct or indirect damages due to your violation of these Terms of Service or other use of the Services (including cases where we receive damage compensation claims or other claims from third parties), you shall compensate us for all such damages (including expert fees such as lawyer fees and personnel expenses equivalent to those needed for our response).
If we bear liability for non-performance of obligation or tort regarding damages incurred by you in connection with use of the Services, if such damage is caused by our intent or gross negligence, we shall compensate only for direct and ordinary damages actually incurred by you; if caused by our ordinary negligence, we shall compensate up to the amount paid by you to us for the relevant individual transaction. In any case, we shall not be liable for damages arising from special circumstances (including cases where the occurrence of damage was foreseen or could have been foreseen).

Article 19 Contact and Notice

Notices regarding changes to these Terms of Service and other communications from us to you regarding the Services shall be made by posting on appropriate locations on Our Website, sending emails, or other methods we deem appropriate.
Inquiries from you to us regarding the Services or other communications or notices from you shall be made by submitting to the inquiry form set up at appropriate locations on Our Website or other methods specified by us.

Article 20 Prohibition of Assignment of Rights and Obligations

Except with our prior written consent, you shall not assign, succeed, establish security interests, or make any other change or disposition of your rights or obligations under the Service Use Agreement or Sales Contract, or your position under the Service Use Agreement or Sales Contract to a third party.
Article 21 Handling in Case of Business Transfer, etc.
When we transfer the business related to the Services to another company, we may transfer the position, rights, and obligations under the Service Use Agreement, registration information, and other information related to our customers of the Services to the transferee of the business transfer, and you shall be deemed to have consented in advance to such transfer. The business transfer referred to in this paragraph includes comprehensive succession by merger or company split where we are the disappearing company or split company.

Article 22 Separability

Even if any clause or part of these Terms of Service is deemed invalid or unenforceable under the Consumer Contract Act or other laws, the remaining provisions of these Terms of Service and the remaining parts of the provisions deemed invalid or unenforceable shall continue to be fully effective. We and you shall endeavor to ensure equivalent effects in accordance with the purpose of the invalid or unenforceable clause or part, and agree to be bound by the revised Terms of Service.
Even if any clause or part of these Terms of Service is deemed invalid or unenforceable in relation to a specific customer, it shall not affect the validity in relation to other customers.

Article 23 Survival Clauses

Even after termination of the Service Use Agreement or Sales Contract, the provisions of Article 1, Paragraphs 2, 7, and 8, Article 4, Paragraph 6, Article 13, Paragraphs 2 and 3, Article 14, Paragraphs 4 and 5, Article 15, Paragraph 4, and Articles 18 to 24 shall remain in effect.

Article 24 Governing Law and Jurisdiction

The interpretation of these Terms of Service shall be governed by Japanese law.
If any dispute arises regarding the Services, the Tokyo District Court shall be the exclusive agreed jurisdiction court of the first instance.

Article 25 Contact Information

For questions regarding these Terms of Service or inquiries based on the Specified Commercial Transactions Act, please contact us at:

Trade name: SPIRIT OMAMORI (Operated by: Zigzag Inc.)
Contact: https://spiritomamori.com/ja/pages/contact
Physical address: 14-1 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031, Haccherie Shibuya

Supplementary Provisions
Established and Effective May 1, 2026