Shipping policy
Shipping Policy
Thank you for shopping with SPIRIT OMAMORI (hereinafter referred to as the “Shop”).
The following terms apply to the shipping of products purchased from the Shop.
1. Shipping Time
After your order has been completed, we aim to ship your order within the following timeframes:
● Shipping within Japan: Same day to approximately 4 business days after order completion
● Shipping outside Japan: Approximately 3 to 7 business days after order completion
Countries and regions eligible for delivery are determined separately by the Shop. Please note that, depending on the laws and regulations of the destination country or transit countries, it may not be possible to deliver products to certain destinations.
Made-to-order products and periods of high order volume, such as new product releases, may require additional time beyond the estimated shipping periods above. Thank you for your understanding.
Delivery may be delayed due to circumstances beyond the Shop’s control, including delays caused by shipping carriers, customs clearance procedures, or adverse weather conditions. The Shop shall not be liable for delivery delays caused by such circumstances.
Shipping operations are not conducted on Saturdays, Sundays, public holidays, or other holidays designated by the Shop.
2. Shipping Fees and Customs Duties
Shipping within Japan
● Shipping fee: A flat rate of JPY 500, including tax, per order nationwide
● Free shipping: Shipping is free for orders totaling JPY 16,500 or more, including tax.
Shipping outside Japan
● Shipping fee: Shipping charges are calculated based on the destination country or region and the weight of the products being shipped. Please check the exact amount on the checkout page.
● Customs duties and taxes:
For customer convenience, the Shop provides products at a price that includes customs duties, consumption taxes such as VAT or GST, and customs clearance fees.
Customers are not required to pay additional charges when receiving their products.
However, where changes in the laws or regulations of the destination country or special circumstances require procedures to be completed personally by the recipient, please contact Customer Support separately.
3. Tracking Your Shipment
Once your order has been shipped, a “Shipping Confirmation” and “Tracking Number” will be sent to your registered email address.
Please check the latest delivery status through the tracking service provided by the relevant shipping carrier.
4. Specifying and Changing the Shipping Address
● Changes after order completion:
To prevent misdelivery and other issues, changes to the shipping address after an order has been completed are generally not accepted.
● Action required by the customer:
If you need to change the shipping address, please use the “Tracking Number” sent after shipment and contact the shipping carrier directly to arrange forwarding or other necessary procedures.
Depending on the carrier’s policies, forwarding may not be possible or may incur substantial fees. Any such fees shall be borne by the customer.
● Registering shipping addresses:
Registered members may add and manage multiple shipping addresses through “View/Edit Shipping Address” on My Page.
5. Important Notes
● Undeliverable locations:
The delivery address must be a location where the customer can receive the package directly.
The Shop does not deliver to convenience store pickup locations, post office holding services, or P.O. Boxes.
For international deliveries, failure to provide the building name or apartment/unit number may result in delivery failure. Please enter the complete and accurate address.
● One delivery address per order:
A single order cannot be delivered to two or more addresses.
If you wish to ship products to different addresses, please place separate orders for each delivery address.
● Extended absence or refusal of delivery:
If a product is returned to the Shop due to the customer’s extended absence, an unknown or incorrect address, refusal of delivery, or similar reasons, additional shipping charges will apply for reshipment.
Cancellations for these reasons will not be accepted in accordance with the Return and Refund Policy.
For international deliveries, if a product is disposed of locally due to refusal of delivery or similar reasons, the Shop shall have no obligation to provide a refund.
● Accidents during delivery:
If a product is lost due to an accident during delivery, or if the product is not delivered to the customer for reasons attributable neither to the customer nor to the Shop, the transaction shall automatically terminate and the Shop shall bear no liability.
Likewise, the Shop shall bear no liability for damage caused during delivery where neither the customer nor the Shop is responsible.
However, if the product is lost or damaged due to intentional misconduct or gross negligence by a shipping carrier designated by the Shop, the Shop may, at its discretion, take appropriate measures such as reshipping the product, refunding the purchase price, or taking other appropriate action.
In such cases, if the customer does not respond within 14 days from the date on which the Shop sends notice concerning such measures, if the bank account information provided by the customer for refund purposes is false or incorrect, or if refund measures or other actions become significantly difficult or impossible for reasons not attributable to the Shop, the Shop shall deem that the customer has refused to receive such refund or other measures and shall bear no liability for not carrying out such measures.
Contact Information
Trade name: SPIRIT OMAMORI (Operated by: Zig-Zag, Inc.)
Contact: https://spiritomamori.com/ja/pages/contact
Thank you for shopping with SPIRIT OMAMORI (hereinafter referred to as the “Shop”).
The following terms apply to the shipping of products purchased from the Shop.
1. Shipping Time
After your order has been completed, we aim to ship your order within the following timeframes:
● Shipping within Japan: Same day to approximately 4 business days after order completion
● Shipping outside Japan: Approximately 3 to 7 business days after order completion
Countries and regions eligible for delivery are determined separately by the Shop. Please note that, depending on the laws and regulations of the destination country or transit countries, it may not be possible to deliver products to certain destinations.
Made-to-order products and periods of high order volume, such as new product releases, may require additional time beyond the estimated shipping periods above. Thank you for your understanding.
Delivery may be delayed due to circumstances beyond the Shop’s control, including delays caused by shipping carriers, customs clearance procedures, or adverse weather conditions. The Shop shall not be liable for delivery delays caused by such circumstances.
Shipping operations are not conducted on Saturdays, Sundays, public holidays, or other holidays designated by the Shop.
2. Shipping Fees and Customs Duties
Shipping within Japan
● Shipping fee: A flat rate of JPY 500, including tax, per order nationwide
● Free shipping: Shipping is free for orders totaling JPY 16,500 or more, including tax.
Shipping outside Japan
● Shipping fee: Shipping charges are calculated based on the destination country or region and the weight of the products being shipped. Please check the exact amount on the checkout page.
● Customs duties and taxes:
For customer convenience, the Shop provides products at a price that includes customs duties, consumption taxes such as VAT or GST, and customs clearance fees.
Customers are not required to pay additional charges when receiving their products.
However, where changes in the laws or regulations of the destination country or special circumstances require procedures to be completed personally by the recipient, please contact Customer Support separately.
3. Tracking Your Shipment
Once your order has been shipped, a “Shipping Confirmation” and “Tracking Number” will be sent to your registered email address.
Please check the latest delivery status through the tracking service provided by the relevant shipping carrier.
4. Specifying and Changing the Shipping Address
● Changes after order completion:
To prevent misdelivery and other issues, changes to the shipping address after an order has been completed are generally not accepted.
● Action required by the customer:
If you need to change the shipping address, please use the “Tracking Number” sent after shipment and contact the shipping carrier directly to arrange forwarding or other necessary procedures.
Depending on the carrier’s policies, forwarding may not be possible or may incur substantial fees. Any such fees shall be borne by the customer.
● Registering shipping addresses:
Registered members may add and manage multiple shipping addresses through “View/Edit Shipping Address” on My Page.
5. Important Notes
● Undeliverable locations:
The delivery address must be a location where the customer can receive the package directly.
The Shop does not deliver to convenience store pickup locations, post office holding services, or P.O. Boxes.
For international deliveries, failure to provide the building name or apartment/unit number may result in delivery failure. Please enter the complete and accurate address.
● One delivery address per order:
A single order cannot be delivered to two or more addresses.
If you wish to ship products to different addresses, please place separate orders for each delivery address.
● Extended absence or refusal of delivery:
If a product is returned to the Shop due to the customer’s extended absence, an unknown or incorrect address, refusal of delivery, or similar reasons, additional shipping charges will apply for reshipment.
Cancellations for these reasons will not be accepted in accordance with the Return and Refund Policy.
For international deliveries, if a product is disposed of locally due to refusal of delivery or similar reasons, the Shop shall have no obligation to provide a refund.
● Accidents during delivery:
If a product is lost due to an accident during delivery, or if the product is not delivered to the customer for reasons attributable neither to the customer nor to the Shop, the transaction shall automatically terminate and the Shop shall bear no liability.
Likewise, the Shop shall bear no liability for damage caused during delivery where neither the customer nor the Shop is responsible.
However, if the product is lost or damaged due to intentional misconduct or gross negligence by a shipping carrier designated by the Shop, the Shop may, at its discretion, take appropriate measures such as reshipping the product, refunding the purchase price, or taking other appropriate action.
In such cases, if the customer does not respond within 14 days from the date on which the Shop sends notice concerning such measures, if the bank account information provided by the customer for refund purposes is false or incorrect, or if refund measures or other actions become significantly difficult or impossible for reasons not attributable to the Shop, the Shop shall deem that the customer has refused to receive such refund or other measures and shall bear no liability for not carrying out such measures.
Contact Information
Trade name: SPIRIT OMAMORI (Operated by: Zig-Zag, Inc.)
Contact: https://spiritomamori.com/ja/pages/contact