Shipping policy

Delivery Policy

SPIRIT OMAMORI (hereinafter referred to as "this shop") would like to thank you for using our service.
The terms regarding product shipping at our shop are as follows.

1. Shipping Timeline

For regular products, we aim to ship within the following period after order completion.

  • Delivery within Japan: From same day to approximately 4 business days after order completion
  • Delivery to countries outside Japan: From 3 to approximately 7 business days after order completion

The countries or regions to which delivery is possible are determined separately by our shop. Additionally, there may be cases where products cannot be delivered to the destination due to laws and regulations of the delivery location or transit points.
Regarding pre-order items: Pre-order items will be shipped on the scheduled shipping date listed on each product page. If you place an order for both pre-order items and regular products at the same time, all products will be shipped together once all items are available. We will notify you via email if the scheduled shipping date is significantly delayed.
For made-to-order products or during periods of concentrated orders (such as when new items are released), we may require more time than the above standard timeline. Please note this in advance.
Deliveries may be delayed due to reasons beyond our shop's control, such as delays by delivery companies, customs procedures, or severe weather. Our shop is not responsible for any delivery delays caused by these factors.
We do not perform shipping operations on weekends, public holidays, or the designated non-business days of our shop.

2. About Shipping Fees and Customs Duties

Delivery within Japan

Shipping Fee: For each order, a flat rate of 500 yen (tax-included)

Delivery to countries outside Japan
  • Shipping Fee: The shipping fee is calculated based on the country or region and the weight of the products being shipped. Please confirm the exact amount on the payment screen.
  • Customs Duties & Other Taxes: For your convenience, our shop offers products at a "tax-included price" that incorporates customs duties, consumption tax (VAT/GST, etc.), and customs clearance fees into the product price. You do not need to pay additional fees when receiving the product. However, if local laws change or special circumstances require procedures to be completed directly by the recipient, please contact customer support separately.

3. Checking Delivery Status

Once shipping is completed, we will send a "delivery completion notification" and a "tracking number" to your registered email address. For the latest delivery status, please check via the tracking service of each delivery company.

4. About Specifying & Changing Delivery Address

  • Changes after order completion: To prevent issues such as misdeliveries, we generally do not accept changes to the delivery address after order completion.
  • Customer's own action: If you need to change the delivery address, after shipping is completed, please contact the delivery company directly using the "tracking number" provided to arrange forwarding or other necessary steps. Please note that forwarding may not be possible due to the delivery company's policies, or it may incur high fees, which will be your responsibility.
  • Registering delivery address: Registered members can register and manage multiple delivery addresses via "View/Edit Delivery Address" in the My Page section.

5. Notes

  • Undeliverable locations: Delivery destinations are limited to locations where you can receive the items in person directly. We do not offer delivery to convenience store pickup services, post office holding, or P.O. boxes (private mailboxes).
    When shipping overseas, if the building name or room number (for apartments, etc.) is not provided, delivery may not be possible, so please enter this information accurately.
  • One location per order: We cannot ship to two or more addresses in a single order. If you need different delivery addresses, please place separate orders for each delivery address.
  • Prolonged absence / Refusal to accept: If the product is returned to our shop due to your prolonged absence, unknown address, refusal to accept, etc., additional shipping fees will apply for re-delivery. Additionally, cancellations due to these reasons cannot be accepted according to our return and refund policy. If the product is destroyed locally due to refusal to accept or other reasons during overseas delivery, our shop is not obligated to issue a refund.
  • Accidents during delivery: If products are lost or not delivered to you without fault on your part or our shop due to an accident during delivery, the transaction will be automatically terminated, and our shop will bear no responsibility whatsoever. Similarly, if products are damaged due to an accident during delivery without fault on your part or our shop, our shop will bear no responsibility whatsoever. However, if products are lost or damaged due to willful misconduct or gross negligence on the part of a delivery company designated by our shop, our shop will, at its discretion, either re-send the product, issue a refund for the product price, or take other appropriate measures. In this case, if you do not respond within 14 days from the date our shop sends a notification regarding the measures, if the bank account information you provided as the transfer destination is false, or if it is extremely difficult or impossible to implement the refund or other measures for reasons not attributable to our shop, our shop will consider that you have declined to accept the refund or other measures and bear no responsibility for not implementing these measures.

 

Contact Information

Trade name: SPIRIT OMAMORI (Operated by: Zigzag Co., Ltd.)
Contact: https://spiritomamori.com/ja/pages/contact